Delivery information

Delivery options and charges

Available delivery methods and charges are shown at checkout before you pay. Coverage may depend on your postcode and the items in your basket. If no suitable option is shown, contact info@roselume.co.uk before placing your order.

We do not promise free delivery or a particular delivery service unless it is expressly shown for your order. Any additional charges payable to us must be disclosed before you complete your purchase.

When to expect your order

Please check any delivery estimate provided for your chosen service. An estimate is not a guaranteed arrival date unless we expressly agree otherwise. Contact us before ordering if you need a device by a particular date.

Unless a different delivery period is agreed, goods must be delivered without undue delay and within 30 days of the contract being made. If an agreed delivery deadline is missed, your statutory rights may include setting a further reasonable deadline or cancelling the order.

Your delivery details

Check your name, delivery address and postcode carefully before paying. If you spot a mistake, email info@roselume.co.uk as soon as possible with your order reference. We will check whether an amendment is still possible; a change cannot be guaranteed once the order is being processed.

Delayed, missing or damaged parcels

If your parcel has not arrived, arrives damaged or contains the wrong item, contact info@roselume.co.uk with your order reference and a description of the problem. Photographs can help us investigate damage, but are not a condition of your statutory rights.

Goods remain our responsibility until they come into your physical possession, or that of a person you nominate, subject to the legal exception where you independently appoint a carrier we did not offer. Please retain packaging while we help resolve a delivery problem.